Contact — Atlas Pay

Send us a message

Tell us what you are trying to do and we will reply with something useful rather than a brochure.

Your name

Work email

Business name

Country

How can we help?

We use what you send here to answer you. Never put a card number, a bank detail, or a password in this form — we do not need them and we will never ask for them.

Thanks — your message is in. We reply to everything, usually in the order it arrives.

Support

Something broken, a payment that looks wrong, or a question about your own account. A screenshot is usually worth three paragraphs, so attach one if you can.

support@atlaspay.com

WhatsApp and calls

Message us on WhatsApp or book a call if it is easier to talk it through than to type it out. Both reach the same team as the form and the support address.

Read the FAQs first

Sales

Higher volume, several brands under one roof, or a workflow you are not sure the product covers yet. Use the form and say “sales”, and it goes to someone who can answer it.

Look at plans first

We will never ask for a password or a card number. Not by email, not by chat, not by phone. If a message claiming to be from Atlas Pay asks for one, forward it to support@atlaspay.com instead of replying to it.

Before you write

Four questions we get most

If one of these is your question, you have your answer already — and the full set lives on the FAQs page.

We reply to everything, in the order it arrives, and we would rather not quote a response time we have not measured. What helps is sending the detail with the first message. Priority support is included on the Pro plan, so Pro accounts are handled first.

Three things, in this order: create an account, verify your identity, and link the bank account you want to be paid into. We can walk you through any of the three, but the identity check is what unlocks payouts, so it is worth doing first.

Never. We do not ask for card numbers, bank details, one-time codes, or passwords by email or chat, and nobody from Atlas Pay will. Card details are entered by your customer on the secure payment page and handled by the processors behind it.

The sale is between you and them, so refunds and cancellations are yours to make. What we can do is help you find the payment, understand what the record shows, and work out what to tell them.

All FAQs

Six groups: general, payments and pricing, security, businesses, technical, and support.

Payment Guides

Deposits, chargebacks, fees, and overseas customers, at length.

Developers

API documentation, SDKs, and the integration guides that sit on top of them.